Contact Us | Fisher & Paykel United Kingdom (2024)

If you see an 'Out of stock' notification next to the product you'd like, call Fisher & PaykelCustomer Care on 08000 886 605, or use the Support Chat box on this web page to talk to a realperson in real time.

Yes. You can get a full refund up to 60 days after the purchase. There are a few terms andconditions around this though, so please have a read through our.

We deliver to any home address throughout the United Kingdom, except for the Scottish Highlands,Scottish Islands, Channel Islands, the Isle of Man and the Republic of Ireland and NorthernIreland. We are unable to deliver to Post Office Boxes.

Once you have placed your order, our team will contact you to book your delivery in, includingdiscussing specific details. The delivery timeline depends on where you live – for example inCentral London you may receive your order within 72 hours, but in other areas it can take up totwo weeks.

Yes. Use the live Support Chat box on this web page to talk to one of our Customer Care team now.Otherwise, you can call them on 08000 886 605 to schedule a delivery date that works for you.

Saturday deliveries are available in some areas. Use the live Support Chat box on this web page totalk to one of our Customer Care team about this, or call them on 08000 886 605. There is no extracharge for weekend deliveries.

Yes, appliances ordered at the same time will arrive together, as long as they are both in stock.However any accessories you order may be delivered separately.

An app that allows you to control and manage your Fisher & Paykel connected appliances seamlessly from home, or away. Learn more at Connected Home.

For support on connecting your appliance/s visit How to Connect.

Download the app for free from the App store for Apple or Google play for Android.

Sometimes, yes. Often the specification sheet for our products will answer this question, but ifyou're still not sure, use the live Support Chat box on this web page to talk to one of ourCustomer Care team now, or call them on 08000 886 605.

Yes, for standard connections as explained in the installation guide available online. Anythingout of the ordinary will be discussed with you at the time of delivery.

View our serial label location guidehere.

You can register your product onlinehere.

Yes, in May 2024 we published a Carbon Impact Statement, which outlines our goals, and the strategy, roadmap and actions we are taking to mitigate the negative impact we have on the climate. We believe a focus on carbon emissions reductions is urgent and is required to deliver a meaningful benefit for future generations.

Our goals are to reduce total (Scope 1, 2 and 3) carbon emissions per-appliance-sold by 50% by 2030 and by 90% by 2050, from our 2020 baseline. For more detail on our carbon goals and per-appliance-sold metric, please see page 13 of our Carbon Impact Statement. We will report our total carbon emissions and our progress towards our per-appliance-sold goals on an annual basis for transparency.

Yes, it is available to download here.